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Perfect Venue Help Center

Support form

Perfect Venue

Perfect Venue partners with Stripe to provide low-cost, secure, and easy online payments.

If you don't have a Stripe account, you'll be prompted to create one. If you do have a Stripe account, you can simply login and be all set!

Your first payment you take through Perfect Venue can take anywhere from 5-10 business days to hit your bank account. Once the initial payment is through, Stripe will pay your transactions out every 2 business days by default!

How to Get Paid by Connecting Stripe

How do I get charged for processing fees?

The processing fees from both Stripe and Perfect Venue (if applicable) are automatically removed by Stripe prior to the funds reaching your bank account. The process is very simple so you don't need to worry about paying invoices for the payments.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

Yes! There are many Quickbook Apps that you can use to sync your data from Stripe. We recommend 

 which is free for up to 30 transactions/month, then $9/month for up to 5,000 transactions/month. Other popular options are 

 which both are well-reviewed, have free trials, and keep your costs low as you grow.

If you don't need your data synced in real-time, you can easily export your transactions from Stripe and import them to Quickbooks.

If you would like the record of your offline payments that you've entered in Perfect Venue (which won't be included in Stripe), you can export all of your payment data including offline payments from Perfect Venue. Just go to the Reports tab and then the All Payment Data tab.

If you are using Quickbooks Desktop, you can export your data from Stripe to Quickbooks following these instructions: 

https://stripe.com/docs/reports/quickbooks#quickbooks-accounts

Does Stripe encrypt credit card information?

Yes. All card numbers are encrypted with the bank industry standard, AES-256 encryption.

2.9% + 30 cents for each charge across all types of cards, including American Express.

Your first transaction can take up to 10 business days to hit your account. After that, it is about 2 business days. Payouts default to daily, but you can also do weekly, monthly and manual payouts.

By default, Stripe will payout on a daily schedule. If you want to adjust your payout schedule to help with your accounting, follow these steps.

 to go to business settings (or go to Settings → Business Settings → Bank accounts and scheduling)

Set your payout schedule to be daily, weekly, or monthly. You can also just do manual payouts.

Payment Processing FAQs (Stripe)

Perfect Venue partners with Square to provide low-cost, secure, and easy online payments.

How can I connect my Square account to Perfect Venue?

Next, if you already have an account with Square, you will be prompted to log in. If not, you can sign up from there!

Things to keep in mind when transitioning from Stripe to Square:

 events will be on Square, but payments made on existing events will be on Stripe.

You can see in the lower right hand corner on the Payments page what the processor is for that event (see screenshot below)

You should keep Stripe connected at least until all previous events using Stripe are closed out.

Express Book currently does not support Square (yet! coming soon...)

Whatever payment method was connected last will be the one that is used as the default. If you have both connected, and disconnect one, the other one will become the default.

Your first payment you take through Perfect Venue can take anywhere from 5-10 business days to hit your bank account. Square will payout your transactions depending on the schedule you set in your account!

What if I have multiple locations in Square?

If you have a Square account with multiple locations, you will need to configure the corresponding location within Perfect Venue.

Once you have connected your Square account, you will be prompted to select the location.

Select the corresponding location and click Confirm.

These steps should be repeated for each venue in Perfect Venue.

Note: If you ever need to change the associated Square location, you can do so by clicking "Configure"

If you need to disconnect your Square account, simply click "Disconnect"!

I have a newly created Square account connected to Perfect Venue, why can't I collect payments?

Before you can connect payments through Perfect Venue, you will need to finish your account set-up within Square.

Please find Square's help article for account set-up 

Currently, Express Book works only if you are connected to Stripe. We have plans in the near future to allow Square to be used with Express Book!

Are guests' bank accounts stored in Perfect Venue if guests are paying by ACH through Square?

Credit card information is stored through PCI compliance & can be charged by the venue. However, Square does not store bank accounts, so the guest will have to re-enter their bank information if they are making another payment via ACH.

Can I have both Stripe and Square connected to Perfect Venue?

Yes! One thing to note is that you can only use one payment processor at a time, per event. If you would like to change your default payment processor, please contact support@perfectvenue.com and we will make this change. 

I connected my Square account, why are the events that are already created still showing Stripe as the payment processor?

Once you connect Square, it will be the default payment method for all NEW events. The events that are already in your Perfect Venue account will still require Stripe as the payment processor. 

How do I know what payment processor is being used for a specific event?

Head into the Payments tab within the event and see the payment processor in the bottom right corner:

How to Take Payments Using Square & FAQ

Easily accept deposit payments, charge cards on file, integrate with Quickbooks and more

Setting Up Payments